If you do need to return parts for any reason, please read and follow these procedures. Following this list prevents your parts from being lost, refused, delayed, etc.
If Freelance Fabrication ships an incorrect part, Freelance Fabrication will organize return shipping and ship the correct part when return is received. If the customer does not want to wait for return to be received, a new part must be ordered and a refund will be issued for the wrong one when received. Replacement part shipping will be covered by Freelance Fabrication.
If Freelance Fabrication ships an incorrect part, we will cover replacement part shipping at the same shipping speed as the initial order. Faster shipping upgrade charges must be covered by the customer.
The carrier has the responsibility for the shipment from the time it leaves our warehouse until it is delivered. If your parts arrive damaged, report the damage to the delivery driver and contact Freelance Fabrication immediately. We will coordinate a damage claim with the carrier. Save all packaging as it can be important to the claim process. Failure to report shipping damage promptly will result in denial of a damage claim.
TERMS AND CONDITIONS
Terms of Payment: We accept Visa, Mastercard, and Discover. No open accounts. No COD’s. Payments must be made in U.S. funds.
Shipping carriers: Orders will be shipped from our Magnolia, Texas location. Carriers available are UPS and USPS. Carrier will be chosen based on price and reliability for your shipment. Truck freight is available on large shipments.
Shipping from Manufacturer: Products being drop shipped from manufacturer are shipped at manufacturers discretion for carrier and time frame. If express shipping is needed, please give us a call to see if that option is available.
Shipping amount: We charge for shipping based on actual shipping charges. There is a small packaging/handling fee for all orders shipped.
Duties and Import Fees: Any duties or fees related to shipping products outside the United States are the responsibility of the buyer. No exceptions.
Shipment timing: Most items are built to order. Please allow 7-10 business days for shipment. If you need your order quick, let us know and we’ll do all we can to help. Please note that certain products and custom orders may have longer lead times than others; contact us for the most current lead times for the product(s) you are interested in purchasing.
Damage Claims: Freelance Fabrication products are carefully packaged and leave our facility damage free. The carrier has the responsibility for the shipment from the time it leaves our warehouse until it is delivered. Any claims for the damage or lost goods should be reported to the carrier and to Freelance Fabrication as soon as possible to begin the claim process. Failure to report damaged shipments promptly often results in the denial of damage claims.
Limited Warranty: This limited warranty is extended only to an individual who purchases a product manufactured by C3 Solution Industries, LLC, DBA: Freelance Fabrication. All of the conversion components and products made by Freelance Fabrication are intended only for off road use. Before using any such product, Freelance Fabrication recommends that you check your local and state vehicle laws to be sure that your contemplated use is permitted in the applicable jurisdiction concerning your vehicle modification.
Products manufactured by Freelance Fabrication are guaranteed to be free from defects in materials and craftsmanship before installation. Freelance Fabrication cannot control the severity of off road terrain, your off road driving habits, and quality of your installation of its products, or any combination of these and other factors. The purchaser and/or user of Freelance Fabrication manufactured products understands and agrees that no warranty is offered concerning the performance of its manufactured products after installation.
This warranty is limited to replacement of a defective product before installation, provided the product has not been modified or damaged. No claims of any type whatsoever will be considered after installation. This limited pre-installation warranty DOES NOT include freight charges, cost incurred due to down time of the vehicle, or any other consequential losses. The pre-installation warranty is limited to the value of the merchandise purchased, and is in lieu of all other warranties, expressed, or implied.
Due to lack of control over products supplied to Freelance Fabrication by other manufactures, such products carry only the manufacturers warranty, and carry no Freelance Fabrication warranty whatsoever, implied or otherwise. You should request, in advance of your purchase, notification of terms of any warranty which may apply to accessories manufactured by others and distributed by Freelance Fabrication. Purchasers and users of products sold by Freelance Fabrication rely upon their own judgment as to the suitable use, selection, service, and installation of such products. The remedies set forth in this limited warranty are the exclusive remedies available.